Frequently Asked Questions
1. How do I pay my rent?
◉ Online portal
◉ In person via cash, money order/certified funds, personal checks
◉ Snail mail
◉ Auto Pay with your bank
◉ “Rent Money” at Walmart
2. What happens if I don’t pay my rent?
◉ Failure to pay rent is a lease violation and can lead to strict consequences up to and including eviction.
◉ Tenants will receive a notification from our office that their rent is late and will incur a late fee.
◉ We may report late payments to the credit agencies.
3. How do I report a repair, which needs to be done in my home?
◉ Call Mission Property Management maintenance department during normal business hours and report the needed repair.
◉ Submit work order on the maintenance tab of the tenant portal
◉ Tenants are provided with an “after hours” emergency repair instructions at the lease signing. There is a 24 hour emergency phone number to contact a Mission Property Management staff member.
◉ There are also and 24 hour “on call” emergency vendor phone numbers available.
4. What is considered an emergency?
◉ Tenants are advised at lease signing what constitutes an “after hours” emergency.
◉ Furnace malfunctioning: No heat in the home
◉ Water damage: pipe burst, water heater burst, major pipe backups, sewage back up, leaking sinks/ faucets, no water in the home.
◉ Major electrical issues: loss of power in home (Rep will ask you to confirm with PG&E that there is not brown out in the neighborhood before dispatching a vendor)
◉ Severe roof leaks or major damage to home rendering it un-inhabitable.
5. Will Mission Property Management notify me when a repair person is coming to my home?
◉ Yes, our staff will contact you via email or phone to inform you that a vendor was dispatched.
◉ We have our vendors schedule all the work order appointments directly with tenants. This helps to ensure there are no surprises.
◉ With tenant approval, we can meet vendors at your home while you are at work to expedite repairs.
6. When I move out, how can I get my security deposit back?
◉ We closely follow the CA civil code and tenant’s rights procedures regarding deposit deductions.
◉ Security deposits are refunded to tenants within the 21 day legal limit after tenants turn in their keys for the fully vacated property.
◉ Property should be left in similar condition as to when it was first rented to the tenants.
◉ Only damage will be charged for, not wear and tear.
7. Can I use my security deposit for my last month of rent?
◉ Absolutely not. Tenant’s must pay last month’s rent when giving their 30 day notice to vacate.
◉ We cannot use the security deposit towards last month of rent per lease agreement.
8. I can’t get in to my unit, I lost my keys, what should I do?
◉ Mission property management maintains an emergency key and can loan you that key in an emergency. It must be returned or the tenant will have to pay for re-keying the property.
◉ If it is after hours and we have to go to the office to get our emergency key and let you in, there will be a $50.00 charge.
◉ You can call a locksmith and pay them to get you into the home.
9. My roommate wants to move out but I want to stay, what should I do?
◉ Mission property management does not rent out homes room by room. If any of the original leasees moves out it voids the lease.
◉ A tenant wishing to remain in the home has to re qualify with any new tenants. Mission Property Management reserves the right to create and new lease with new terms and re-set the rental rate as needed.
◉ MPM will not do a partial deposit refund if one tenant moves out. We only do a deposit refund when the entire home is vacated.
10. I want to break the lease, what do I do?
◉ If the tenant breaks the lease, the tenants are charged for all costs associated with re- renting the property; advertising, the $300 lease fee, re keying the locks and they are responsible for paying the rent until we find a new tenant.
◉ We begin marketing and showing the property as soon as possible to minimize the vacancy and expense to the tenant and owner.
11. I want to change the color of the paint in my unit and make other changes, may I do this?
◉ Tenants are not allowed to modify any part of the home without written approval. All work or modifications to the home must be approved by the owner.
◉ Tenants may be responsible for restoring the property back to original condition (Remove tenant modifications) at the end of their lease.
12. Can I get a pet?
◉ Most properties have a “no pet” policy.
◉ If there is a “pet friendly” property it will be advertised to the tenants at move in.